👉 NEW Bundles: Dreamy N' Creamy Dairy Bundle, Assorted Surprise Farmer's Choice Bundle,
The FREEZER PLEASER Bundle
, and the TASTY TRIO Meat Bundle Save $$ PLUS get 2 FREE items. 😃

FAQ's

How our farm works for you and what you can expect.

What is CARE?

Our farmer abides by CARE's strict farming standards, i.e., no chemicals used on his farm and no hormones, antibiotics, drugs, or GMOs are given to his animals. His herd of Jersey-breed cows is also completely grass-fed. 

C
ARE (Communities Alliance for Responsible Eco-Farming) is a private association comprised of farmers, community members and nutritional choice advocates whose main purpose is to strengthen and protect small and family farms through education and activism. The annual CARE membership fee is $20.

Since our farmer is a CARE farmer, all GHNOVA members must also be members of CARE to participate.

How do I know what to do once I join?

You'll receive a detailed Welcome Email with our Handbook. You'll get your pick up information, how to pay, how to call in late orders, when to know your site is delivered, and what to do if there are discrepancies with your order. By thoroughly reading our handbook, you'll be a pro at getting your orders! ^_^ 

Do you ever have discounts or specials? 

Yes! Every week our farmer's daughter sends along a newsletter with the current week's farm specials. ^_^ There's always a sale!! 

How do I edit my order once I have already checked out?

You can edit your order by simply adding your additional items to your cart before the order deadline (Thursday @ 12:00 PM). Don't worry if you don't get another email confirmation - your changes are autosaved and you'll receive your final invoice on delivery day morning when your credit card on file is charged (if set as your payment method). 

Is there a 3% fee for using my credit card? 

At this time, no additional fees are assessed if you use your credit card. 

Why am I being charged 15%?

A 15% processing fee is added to all orders to cover the costs of delivery and packing materials to ensure your food arrives fresh. It's labeled as a "tax", but it's actually our delivery fees. You are not taxed on Green Hills Nova products. 

Is raw milk safe?

There is a lot of conflicting information out there about the safety of consuming raw milk. This article should help clear up any misconceptions about the safety of raw milk. 

Can I start a new drop site?

Absolutely! Please fill out this form to inquire. 

Is there an incentive for referring people to you?

Yes! We offer you $5 (credited to your account) for every new member who signs up when you refer them to our buying club. There is no limit. 

What if I don't like the food?

Oh no! We do our very best to ensure you are completely satisfied with the food the farm sends you. If for any reason you are unhappy, please leave a comment on your next order and the farm will make it right. 

Who do I contact if I have questions?

Please contact Julie for membership or Andi for ordering or website issue inquiries.  

Can I contact the farmer directly?

Of course! Please see your Welcome Email for his information or send an email to Julie for his contact information. 



What looks most delicious to you??

Browse through the online Farm Store and start shopping! Start below. ^_^